Maida Vale Carpet Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Maida Vale Carpet Cleaners provides professional cleaning services to residential and commercial clients in the United Kingdom. By making a booking, using our services, or allowing our operatives access to your premises, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, you should not proceed with a booking or make use of our services.
1. Definitions
In these Terms and Conditions, unless the context requires otherwise:
Customer means the individual, company, or organisation booking or receiving services from Maida Vale Carpet Cleaners.
Services means carpet, rug, upholstery, hard floor, and related cleaning or treatment services provided by Maida Vale Carpet Cleaners, as agreed at the time of booking.
Premises means the property or location where the Services are to be carried out.
Operative means any employee, subcontractor, or representative of Maida Vale Carpet Cleaners assigned to carry out the Services.
Agreement means the contract between the Customer and Maida Vale Carpet Cleaners comprising these Terms and Conditions and the specific details of the Customer’s booking.
2. Scope of Services
Maida Vale Carpet Cleaners provides professional carpet, rug, upholstery, and associated cleaning services within its service area. The specific Services, including methods, estimated duration, and any special requirements, will be confirmed at the time of booking based on the information provided by the Customer.
The Customer is responsible for ensuring that the description of the Premises and items to be cleaned is accurate, including the approximate size, type of material, level of soiling, and any known stains or damage.
Maida Vale Carpet Cleaners reserves the right to decline or amend any booking where the information supplied is incomplete, misleading, or materially different from the actual conditions found at the Premises.
3. Booking Process
Bookings may be requested through our website contact forms or other booking channels that we may make available from time to time. A booking is not confirmed until Maida Vale Carpet Cleaners has acknowledged the request and provided confirmation of the appointment details.
The Customer must provide the following details when making a booking:
Full name and contact details of the person responsible for the booking.
Address of the Premises where the Services will be carried out.
Description of the areas, carpets, rugs, upholstery, or items to be cleaned.
Preferred dates and times for the appointment.
Any quotation provided at the time of booking is based on the information supplied by the Customer and is subject to adjustment if the actual conditions differ significantly. Where a material difference is identified on site, the Operative will inform the Customer and, where possible, agree a revised fee before proceeding.
4. Access to Premises and Customer Responsibilities
The Customer is responsible for providing safe and timely access to the Premises at the agreed appointment time. This includes arranging keys, entry codes, parking permits, or any other requirements needed for the Operatives to carry out the Services.
The Customer must ensure that:
All valuable, fragile, or sentimental items are safely stored away.
Children and pets are supervised and kept away from work areas and equipment.
There is adequate lighting, heating, and running water available at the Premises.
Any potential hazards, including loose floor coverings, exposed wiring, or structural issues, are disclosed before work begins.
Where the Operatives are unable to start or complete the Services due to lack of access, unsafe conditions, or breach of the Customer’s responsibilities, Maida Vale Carpet Cleaners may charge a call-out fee or the full service charge at its discretion.
5. Pricing and Payment Terms
All prices are quoted in pounds sterling and, unless stated otherwise, are exclusive of any applicable taxes. The total price for the Services will be confirmed to the Customer before the appointment is scheduled.
Maida Vale Carpet Cleaners reserves the right to revise its prices periodically, and any changes will apply to new bookings made after the date of the change.
Payment is due on completion of the Services, unless otherwise agreed in writing. For commercial or repeat Customers, alternative payment terms may be agreed on a case-by-case basis. Accepted payment methods may include cashless options such as bank transfer or other electronic payment methods, subject to availability.
Where payment is not received on the due date, Maida Vale Carpet Cleaners may charge interest on overdue amounts, suspend further Services, and take reasonable steps to recover any outstanding sums.
6. Deposits and Prepayments
For certain bookings, including larger jobs, special treatments, or bookings at peak times, Maida Vale Carpet Cleaners may require a deposit or full prepayment to secure the appointment. The Customer will be informed of any deposit requirement before the booking is confirmed.
Deposits are generally non-refundable in the event of late cancellation or failure to provide access, subject to the cancellation provisions set out in these Terms and Conditions.
7. Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by providing at least 24 hours notice before the scheduled appointment time. Cancellations or rescheduling requests should be made using the same booking channel or another contact method specified by Maida Vale Carpet Cleaners.
If less than 24 hours notice is given, Maida Vale Carpet Cleaners reserves the right to charge a late cancellation fee, which may be up to 50 percent of the agreed service price, or to retain any deposit paid.
If the Customer fails to provide access to the Premises at the scheduled time, or cancels the booking at the door, Maida Vale Carpet Cleaners may charge the full amount of the booking as a missed appointment fee.
Maida Vale Carpet Cleaners may cancel or reschedule a booking due to unforeseen circumstances, including staff illness, vehicle breakdown, severe weather, or other events beyond its control. In such cases, we will endeavour to offer an alternative appointment as soon as reasonably practicable. No further compensation will be payable for such cancellations or delays.
8. Service Standards and Limitations
Maida Vale Carpet Cleaners aims to provide Services with reasonable care and skill, using appropriate cleaning methods, equipment, and products suitable for the items and surfaces to be treated.
However, the Customer acknowledges and accepts that:
Some stains, odours, and marks may be permanent and cannot be fully removed.
Results may vary depending on the age, material, and prior condition of the carpet, rug, upholstery, or surface.
Existing damage, wear, fading, or discolouration may become more visible after cleaning.
The Customer must inform Maida Vale Carpet Cleaners of any known issues such as colour-run risk, previous damage, loose seams, shrinkage risk, or manufacturer care instructions that may affect the cleaning process. Maida Vale Carpet Cleaners will not be liable for damage arising from undisclosed conditions or where the Customer has failed to follow recommended care guidance before or after the Service.
9. Customer Inspection and Complaints
The Customer, or an authorised representative, should inspect the work carried out immediately upon completion of the Services. Any concerns about the quality or completeness of the work should be raised with the Operative at that time so that they may be addressed on site where possible.
If the Customer is unable to be present at completion, any complaints must be reported to Maida Vale Carpet Cleaners as soon as reasonably practicable and within 48 hours of the Service being carried out. Complaints reported after this period may not be accepted, as subsequent use, spillage, or interference may affect the condition of the cleaned areas.
Where a complaint is accepted, Maida Vale Carpet Cleaners may, at its discretion, offer a re-clean of the affected area, a partial refund, or an alternative form of resolution, subject to the limitations set out in these Terms and Conditions.
10. Liability and Exclusions
Maida Vale Carpet Cleaners will exercise reasonable care in delivering the Services and handling items at the Premises. However, the total liability of Maida Vale Carpet Cleaners for any loss, damage, or claim arising out of or in connection with the Services shall not exceed the total price paid or payable by the Customer for the specific booking giving rise to the claim.
Maida Vale Carpet Cleaners will not be liable for:
Any indirect, consequential, or economic loss, including loss of profit, loss of use, or loss of opportunity.
Damage or deterioration arising from pre-existing conditions, wear and tear, latent defects, or inherent weaknesses in fibres, fabrics, or surfaces.
Damage resulting from inaccurate, incomplete, or misleading information provided by the Customer.
Incidents beyond our reasonable control, including power cuts, equipment failure beyond normal wear, or third-party interference.
Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
11. Waste Handling and Environmental Regulations
Maida Vale Carpet Cleaners is committed to operating in compliance with applicable UK waste and environmental regulations. In the course of providing the Services, we will manage waste water, residues, and consumables in a responsible manner consistent with industry practice.
The Customer agrees that:
Where waste water needs to be disposed of on site, it may be discharged into appropriate drainage points such as toilets or external drains, subject to suitability and local regulations.
Any bulky items, large amounts of solid waste, or items requiring specialist disposal are the responsibility of the Customer unless expressly agreed in writing as part of the Service.
The Customer will not request or permit Maida Vale Carpet Cleaners to dispose of waste in an unlawful manner or in locations not intended for such use.
Maida Vale Carpet Cleaners reserves the right to refuse to remove or dispose of any material that it reasonably believes may be hazardous, illegal, or outside the scope of normal cleaning operations.
12. Health and Safety
Maida Vale Carpet Cleaners takes health and safety seriously and will endeavour to ensure that all work is carried out in a safe manner. The Customer agrees to cooperate with any reasonable requests made by the Operatives in order to maintain a safe working environment.
Certain cleaning products and equipment may not be suitable for use around individuals with particular sensitivities, allergies, or respiratory conditions. The Customer is responsible for informing Maida Vale Carpet Cleaners in advance of any such concerns so that, where possible, alternative products or methods can be considered.
13. Insurance
Maida Vale Carpet Cleaners maintains appropriate insurance cover in respect of its business activities. Details of cover can be made available on request. The existence of insurance does not extend or increase our liability beyond that set out in these Terms and Conditions.
14. Data Protection and Privacy
Maida Vale Carpet Cleaners will collect and process personal data provided by the Customer for the purposes of managing bookings, delivering Services, handling payments, and administering the business. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.
Customer details will not be sold to third parties. Information may be shared with subcontractors or service providers involved in delivering the Services or administering the business, subject to appropriate safeguards.
15. Variations and Updates to Terms
Maida Vale Carpet Cleaners may update or amend these Terms and Conditions from time to time to reflect changes in law, industry practice, or business requirements. The version in force at the time of the Customer’s booking will govern that specific Agreement.
Updated Terms and Conditions will be made available on our website or otherwise provided upon request.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, the Services, or the Agreement, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Severability
If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
18. Entire Agreement
These Terms and Conditions, together with the specific details of the Customer’s booking as confirmed by Maida Vale Carpet Cleaners, constitute the entire agreement between the parties in relation to the Services and supersede any previous agreements, understandings, or representations, whether written or oral.
By confirming a booking or permitting our Operatives to commence work at the Premises, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
